Bilstein Shock Absorbers

Return Policy

We handle returns fairly. In most cases, shipping charges incurred to you will not be refunded. The same goes for shipping back to us. If an item had free shipping, of course, shipping actually was paid by us and actual shipping charges will not be refunded and will be deducted from any refunds. In addition, a restocking fee may be charged if items are not resalable as new or returnable to our suppliers. Restocking fees vary but are typically 10-35%. Every case is handled differently depending on circumstances and we do try very hard to be fair.

We must be notified within 24 hours of delivery of any missing parts!

Please do not disassemble your vehicle or render it inoperative until you have verified that the enclosed products are correct and complete.

Please do not put yourself into an emergency situation requiring “Air” Fedex service (even when an error on our part has occurred).

If any parts are missing, please contact us at info@overlandkings.com, and we will gladly research your question.

If you receive a part damaged you must contact your local Fedex OR UPS OR US Post Office within 48 hours to file a damage claim for replacement. Once claims are finalized with the shipper, only then will we send out the replacement parts.

For convenience, you have 14 days from the date of purchase. Per terms of sale, we charge a 15% restocking fee on any item returned. Special order parts, used parts or electrical parts are NOT RETURNABLE. All returned packages must be marked with a Return Merchandise Authorization Number, which can be obtained by calling or emailing Customer Service and shipped, freight pre-paid, to the address below:

**** ALL SALES ARE FINAL AFTER 14 DAYS ****

Overland Kings
RMA#_______
9228 Valley Blvd, Rosemead CA 91770

Please open and inspect your shipment immediately upon arrival. Verify that all parts are received and in undamaged condition. Check container thoroughly to avoid throwing away parts that may be wrapped in packing materials.

Any part returned without a Return Authorization Number will become the property of Overland Kings and will not be eligible for credit.

We reserve the right to refuse and return any parts that we find to have been installed, used, or do not meet the above return criteria.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@overlandkings.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@overlandkings.com and send your item to: Falconi Business Group LLC DBA Overland Kings, 9228 Valley Blvd, Rosemead CA 91770, United States.


Shipping
To return your product, you should mail your product to: Falconi Business Group LLC DBA Overland Kings, 9228 Valley Blvd, Rosemead CA 91770, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.